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At SIMIFAB, we understand that sometimes things don't work out as planned. That's why we have a straightforward cancellation and return policy in place to ensure your satisfaction.
Cancellation: If you wish to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.
Returns: We want you to be completely satisfied with your purchase. If for any reason you are not Satisfied, you may return the item(s) within 5 days of delivery for a full refund or exchange.
Conditions for Returns:
- The item(s) must be in their original condition, unworn, and with all tags attached & original Bill.
- Any items that are damaged, altered, or not in their original packaging may not be eligible for a refund or exchange.
To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and further instructions on how to proceed.
Refunds:
Once we receive your returned item(s) and verify that they meet the conditions for returns, we will process your refund. Please note that it may take up to 10 business days for the refund to be reflected in your original payment method.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please contact our customer service team. We will assist you in finding the right replacement and guide you through the exchange process.
Shipping Costs:
Please note that shipping costs for returns or exchanges are the responsibility of the customer, unless the item(s) received are defective or damaged.
Final Sale Items:
Some items may be marked as final sale, indicating that they cannot be returned or exchanged. Please carefully review the product description before making your purchase.
Contact Us:
If you have any further questions or concerns regarding our cancellation and return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with SIMIFAB is a positive one.
